Privacy Policy

Last updated: January 28, 2026

This Privacy Policy describes how Lilly Mode (referred to as "we", "us", or "our") collects, uses, and protects your personal information when you visit, use our services, or make a purchase from lilly-mode.com (the "Site") or otherwise interact with us. "You" and "your" refers to anyone using our Site or Services.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated version will be posted on our Site with a revised “Last Updated” date.

How We Collect and Use Your Information

We collect personal information to provide our services, process orders, improve your shopping experience, and comply with legal obligations. Information we collect depends on how you interact with us.

Types of Information We Collect:

  1. Information You Provide Directly

    • Contact details: name, email, shipping and billing information

    • Order details: purchased products, payment confirmation

    • Account information: username, password, security questions

    • Customer support information: messages and inquiries

  2. Information About Your Usage

    • Device and browser information, IP address, and interactions with our Site

    • Cookies, pixels, and similar tracking technologies

  3. Information from Third Parties

    • Vendors and service providers (e.g., Shopify, payment processors, shipping partners)

    • Marketing and advertising partners

    • Social media integrations

We may use this information to:

  • Provide and fulfill your orders, manage your account, arrange shipping, and handle returns or exchanges

  • Improve our Services and personalize your experience

  • Detect and prevent fraud or illegal activity

  • Communicate with you about your account, orders, or promotions

Cookies

We use cookies and similar technologies to remember your preferences, run analytics, and optimize your experience. You can control cookies through your browser settings, but blocking cookies may affect Site functionality.

How We Share Your Information

We may share your information with:

  • Service providers for fulfillment, payment processing, analytics, and customer support

  • Business or marketing partners to provide services or promotions

  • Affiliates within our corporate group

  • Legal authorities when required by law or to protect our rights

We do not sell or share sensitive personal information without your consent.

Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy or security practices. Review their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, contact us to request deletion.

Security and Retention

We implement reasonable measures to protect your information, but cannot guarantee perfect security. We retain personal information only as long as necessary for account management, order fulfillment, legal obligations, or resolving disputes.

Your Rights

Depending on where you live, you may have rights to:

  • Access, correct, or delete your personal information

  • Receive a copy or transfer your information

  • Restrict processing or withdraw consent

  • Appeal a decision regarding your information

  • Manage email preferences and opt out of marketing communications

To exercise your rights, contact us at support@lilly-mode.com. We will respond in accordance with applicable laws.

International Users

Your information may be stored and processed outside your country of residence. Transfers outside Europe rely on recognized legal mechanisms to ensure protection, such as Standard Contractual Clauses.

Contact Us