Refund Policy

At Lilly Mode, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, returning it is simple. Below are the details of our return, cancellation, and refund policy.

Returns

We offer a 100-day return period, which means you can return a product within 100 days of receiving it, provided it is in its original condition, unused, and in its original packaging. The product must not have any odors, hair, or other signs of use.

How to return a product:

  1. Contact us at support@lilly-mode.com with your order number and the product you wish to return.

  2. Once your return is approved, we will provide instructions for the return address and shipping method.

  3. Return shipping costs are your responsibility. We recommend using a tracked shipping method to ensure the package arrives safely.

Refunds

Once we receive and inspect your returned item, we will initiate the refund process. Refunds are issued within 3 days via the original payment method.

When will I receive my refund?
Depending on your bank or financial institution, it may take up to 5 business days after processing for the refund to appear in your account.

Order Cancellation

You may cancel your order within 12 hours of placing it, as long as it has not yet been processed. After this period, the order may already be in the shipping process. If you no longer wish to keep the product, you can return it following our return policy.

Frequently Asked Questions (FAQs)

  • Who covers the return shipping costs?
    Return shipping costs are at your expense. Costs may vary depending on the shipping method you choose.

  • What if my order arrives damaged?
    If your order arrives damaged or defective, contact us immediately at support@lilly-mode.com with a photo of the item. We will offer a replacement or a refund.

  • Can I exchange a product?
    Yes, exchanges are possible. Contact support@lilly-mode.com with your order number and details of the product you want to exchange, and we’ll guide you through the process.

  • What if I receive the wrong product?
    If you receive an incorrect product, contact support@lilly-mode.com immediately with a photo of the item. We will ensure the correct product is sent or issue a refund.