Shipping Policy
This shipping policy applies to all orders from Lilly Mode. It is designed to keep you fully informed about our shipping processes and policies. By placing an order with us, you agree to the terms outlined below.
We operate from an international warehouse where all products are carefully selected and undergo strict quality control to ensure only the highest-quality items are delivered to our customers.
Order Information
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Order Cut-Off Time: 2:00 PM (EST) – Monday to Friday
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Processing Time: 1 to 3 business days (Monday – Friday)
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Delivery Time: 4 to 7 business days (Monday – Friday)
Shipping Costs
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United States: Free Shipping
Shipping Information
Please ensure that all shipping details are entered correctly. If information is missing or incorrect, order processing may be paused while we contact you for corrections, which could cause delays. Additional delays may also occur due to customs clearance or carrier processing times.
Lost Orders
If an order is lost in transit or if a package is reported as not received (even if tracking information says otherwise), we will initiate an investigation with the shipping carrier. We aim to find a suitable solution as quickly as possible. Generally, we wait for investigation results before reshipping a product or issuing a refund. Both Lilly Mode and the customer must cooperate fully with the carrier during the investigation.
Damaged Orders
If you receive a damaged order, please provide a photo of the damage. We will then offer a suitable solution, such as sending a replacement product or issuing a refund via the original payment method.
Contact Us
For any questions regarding your order or our shipping process, contact us via email: support@lilly-mode.com. We aim to respond to all inquiries within 24 hours.