Shipping Policy
Key Shipping Details:
- Processing Time: 2–3 business days (Monday–Friday)
- Transit Time: 4–9 business days (Monday–Friday)
- Total Delivery Time: 6–12 business days
- Order Cutoff Time: 5:00 PM EST (GMT-05:00)
- Shipping Cost: Free on all orders to the US, Canada, Australia, and New Zealand
Order Cutoff Time Place your order before 5:00 PM EST (GMT-05:00) and we'll begin processing it the same day. Orders placed after this time will be picked up on the next business day.
Processing Time Once your order is confirmed, we take 2–3 business days (Monday–Friday) to carefully prepare and pack it for shipment. We take care to ensure everything is in perfect condition before it leaves our hands.
Transit Time After your order has been processed and dispatched, delivery typically takes 4–9 business days (Monday–Friday) depending on your location.
Total Delivery Time From the moment you place your order to the moment it arrives at your door, you can expect a total delivery window of 6–12 business days.
Shipping Cost We offer free shipping on all orders delivered within the United States, Canada, Australia, and New Zealand — no minimum order required.
Delays While we always aim for smooth, timely deliveries, occasional delays can occur due to high order volumes or courier disruptions. If your order is affected, we'll keep you informed every step of the way. Don't hesitate to reach out at support@lilly-mode.com with any concerns.
Damaged or Incorrect Items If your order arrives damaged or isn't what you expected, please contact us at support@lilly-mode.com right away. Include your order details and a photo of the issue, and we'll make it right as quickly as possible.
Order Cancellations Need to cancel? Contact us as soon as possible at support@lilly-mode.com. Please note that once an order has entered processing, we may not be able to guarantee a cancellation.